The District meters are read once per month with a digital cellular system. As of current, not all customers have switched to email billing, therein, the last week of the month will determine when said meters are read and mailed out. Once the paper billing cards have printed it then takes 2-3 days for completion and mail ready. The District mails paper billings as close to the end of each month as possible.
ALL payments are due IN THE OFFICE by the 15th of each month. Payments received after the 15th will be assessed the late fee shown on billing. Keep in mind, envelope(s) postmarked the 15th and not in the office is considered late, therein late fee's will apply. Failure to receive a bill will not excuse the customer from paying. If billing has not been received by the 5th of the month, call the office for your amount due. If you're on emailing billing, check your spam and junk folders.
Please keep in mind, it is your responsibility to keep your account(s) up-to-date. Failure to pay by the due date as above will incur late fee's. Failure to pay your billing shall result in a locked or pulled meter with a $250.00 unlock or reinstall fee. Said fee along with the current account balance MUST be paid in full prior to meter unlock or reinstall.
PAYMENTS SHOULD BE MAILED AT LEAST 5 DAYS PRIOR TO THE DUE DATE...always the 15th of each month!
*** METERS WILL ONLY BE UNLOCKED OR REINSTALLED DURING BUSINESS HOURS (and guidelines) with NO EXCEPTIONS!! Call the office for guidelines.***
